Placing an Order

  • Our orders are processed on weekdays Mondays – Fridays only (excluding bank holidays) during standard business hours (09.30 – 17.30 GMT)
  • We will make every possible effort to process your order as soon as possible.
  • During busy periods, such as Christmas or Easter, bank holidays and public holidays, your order may be processed up to 72 hours after you place it.
  • For personalised chocolates please allow a minimum of 4 weeks.  For non personalised wedding favour chocolate boxes, please allow a minimum of 2-3 weeks.  If you require delivery soon, please contact us and we will do our very best to help you.
  • For Bespoke Gifts please allow a minimum of 3 weeks for your order.  
  • For Bespoke Invitations, once payment is received and design has been agreed, please allow a minimum of 4 weeks for production and delivery. 
  • We reserve the right to refuse orders for printed boxes and personalised ribbons where the wording requested may cause offence or is divisive, discriminatory or political in nature.
  • If a product is out of stock or unavailable for your order, we will contact you by phone or email and product of equal or greater value will be substituted in its place.
  • Full Payment must be received for all orders prior to processing of the order.

Customers Ordering Chocolates From Warm Climates

  • We take all necessary precautions with regards to high temperatures (in excess of 20 degrees Celsius) in order to provide our customers with the best possible service.
  • Due to the high temperatures during the summer months, we kindly ask all customers to provide an address where your chocolates can be safely delivered by the courier on the first delivery attempt (e.g. work address).
  • We cannot take responsibility for melted or stolen chocolates in situations where customers authorise couriers to leave parcels on a doorstep.
  • We reserve the right to suspend slower economy delivery options during hot weather in favour of express options.

Tracking Your Order

  • You will receive an email when your package has been dispatched to our couriers.
  • Our nominated courier will contact the number provided with shipping details.

Delivering your order

  • In order to help us deliver your package as quickly and efficiently as possible, please provide the recipient’s telephone number.
  • We will deliver to the address as you enter it, so please be careful when entering delivery address details as we will not accept any liability for late or failed delivery if the quoted address, phone number and other details are incorrect.
  • Courier deliveries are usually Monday to Friday.

Please note that refunds will not apply in the following circumstances

  • If the address provided is incorrect or incomplete.
  • If the delivery is left at the front door and not signed for at your request.
  • If delivery was delayed due to inclement weather or strikes.
  • In other extraordinary circumstances such as bad weather, customs clearance, customs inspection or any other customs regulation.
  • We cannot accept delivery to PO Box addresses
  • Recipient telephone numbers must be provided with each order.
  • All prices include fuel surcharge, Lazuna Events reserves the right to alter its shipping prices at any time in line with increases in fuel charges. This does not affect your statutory rights.
  • If your delivery country is not listed, please contact us.
  • If you require special delivery arrangements, please contact us.
  • Recipients shall be liable for any taxes and or duties applicable upon delivery.
  • Lazuna Events cannot accept responsibility for late delivery of orders placed after notified dates and times.
  • All goods are the property of Lazuna Events until all outstanding debts to Lazuna Events have been settled in full.
  • Lazuna Events reserves the right to refuse to supply any individual or company and reserves the right to deny access to the www.lazunaevents.com website.